Customer service

Did you not find what you were looking for?

We are here to assist you! Customer satisfaction is our top priority, and we are ready to address any questions or issues you may have. Our support team is available to provide you with personalized assistance.

Contact us on WhatsApp

+39 379 261 3727

Contact us via email

assistenza@qodeup.com

FAQ

Frequently asked questions

Pay with QR

1. Is Qodeup an application?
Qodeup is not an app, so no downloading or registration is necessary. After scanning the QR code, the customer lands on a webpage that allows them to browse the menu and pay the bill.

2. Is it necessary to have a POS system to access the service?
With Qodeup every mobile phone or tablet becomes a POS, so there is no need to have a POS system. There are no fixed costs, so you only pay when you use it. Customers can pay with Visa, Mastercard, American Express, Google Pay or Apple Pay.

3. How, where and when do I receive the money?
After creating a Qodeup account, linked to your bank account, you will receive your money in record time.

4. How easy is it to set up Qodeup’s Pay with QR service?
It couldn’t be simpler than this:
– Subscribe to the service
– Create your Qodeup account
– Send us the table nomenclature of your restaurant
– Receive QR Codes
– Participate with your staff in a training session
– You are on board with Qodeup

5. What happens if I fill in the ‘Request Info’ form?
After filling in the form, one of our experts will contact you to support you during the activation of Qodeup, should you need it.

6. How much does the service cost?
There is an active promotion: you pay no fixed costs instead of 5 euro per month, payment fees of 0,09 euro, 0,99% per-transaction fees instead of 1,29%.

7. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

8. Can I get an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

Digital Menu

l. What does the Digital Menu service include?
The service includes an interactive digital menu.

2. How do I enter my restaurant’s menu?
We will take care of it the first time. If you want to make changes later on, you can do it yourself.

3. How does translation work?
An artificial intelligence (AI), developed by Qodeup, automatically translates your menu into 100 languages with just one click. Quick and easy!

4. What can I change in my menu and how?
After logging into your menu, you can change the name and price of dishes, you can add images and videos, you can hide a dish or you can change the order of dishes.

5. How much does the service cost?
There is an active promotion: you pay 89,70 euro (VAT excluded) every 3 months with pre-payment, activation included instead of 189 euro. The subscription will automatically renew.

6. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

7. Can I receive an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

Order and Pay

1. What does the Order and Pay service include?
Order and Pay includes an interactive digital menu, the ability to order from the table and pay from your smartphone, and take away and delivery services. All these functions can be activated at the customer’s discretion.

2. How do I enter my restaurant’s menu?
We will take care of it the first time. If you want to make changes later on, you can do it yourself.

3. Which payment method is available to my customers?
Customers can pay with Visa, Mastercard, American Express, Google Pay or Apple Pay.

4. How, where and when do I receive the money?
After creating a Qodeup account, linked to your bank account, you will receive your money in record time.

5. How easy is it to set up Qodeup’s Order and Pay service?
It couldn’t be simpler than this:
– Subscribe to the service
– Create your Qodeup account
– Receive QR codes at the address you specify
– Participate with your staff in a training session
– You are on board with Qodeup

6. How much does the service cost?
There is an active promotion: you pay 89,70 euro (VAT excluded) every 3 months, payment fees of 0,09 euro, 0,99% per-transaction fees instead of 1,29%.

7. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

8. Can I get an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

Customer service

Did you not find what you were looking for?

Contact us on WhatsApp

Contact us via email

FAQ

Frequently asked questions

1. Is Qodeup an application?
Qodeup is not an app, so no downloading or registration is necessary. After scanning the QR code, the customer lands on a webpage that allows them to browse the menu and pay the bill.

3. How, where and when do I receive the money?
After creating a Qodeup account, linked to your bank account, you will receive your money in record time.

5. What happens if I fill in the ‘Request Info’ form?
After filling in the form, one of our experts will contact you to support you during the activation of Qodeup, should you need it.

6. How much does the service cost?
There is an active promotion: you pay no fixed costs instead of 5 euro per month, payment fees of 0,09 euro, 0,99% per-transaction fees instead of 1,29%.

7. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

8. Can I get an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

l. What does the Digital Menu service include?
The service includes an interactive digital menu.

2. How do I enter my restaurant’s menu?
We will take care of it the first time. If you want to make changes later on, you can do it yourself.

3. How does translation work?
An artificial intelligence (AI), developed by Qodeup, automatically translates your menu into 100 languages with just one click. Quick and easy!

4. What can I change in my menu and how?
After logging into your menu, you can change the name and price of dishes, you can add images and videos, you can hide a dish or you can change the order of dishes.

5. How much does the service cost?
There is an active promotion: you pay 89,70 euro (VAT excluded) every 3 months with pre-payment, activation included instead of 189 euro. The subscription will automatically renew.

6. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

7. Can I receive an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

1. What does the Order and Pay service include?
Order and Pay includes an interactive digital menu, the ability to order from the table and pay from your smartphone, and take away and delivery services. All these functions can be activated at the customer’s discretion.

2. How do I enter my restaurant’s menu?
We will take care of it the first time. If you want to make changes later on, you can do it yourself.

3. Which payment method is available to my customers?
Customers can pay with Visa, Mastercard, American Express, Google Pay or Apple Pay.

4. How, where and when do I receive the money?
After creating a Qodeup account, linked to your bank account, you will receive your money in record time.

5. How easy is it to set up Qodeup’s Order and Pay service?
It couldn’t be simpler than this:
– Subscribe to the service
– Create your Qodeup account
– Receive QR codes at the address you specify
– Participate with your staff in a training session
– You are on board with Qodeup

6. How much does the service cost?
There is an active promotion: you pay 89,70 euro (VAT excluded) every 3 months, payment fees of 0,09 euro, 0,99% per-transaction fees instead of 1,29%.

7. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

8. Can I get an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

Services

The company

Resources

Need help?

Legal area

Customer service

Did you not find what you were looking for?

Contact us on WhatsApp

Contact us via email

FAQ

Frequently asked questions

1. Is Qodeup an application?Qodeup is not an app, so no downloading or registration is necessary. After scanning the QR code, the customer lands on a webpage that allows them to browse the menu and pay the bill.

3. How, where and when do I receive the money?After creating a Qodeup account, linked to your bank account, you will receive your money in record time.

5. What happens if I fill in the ‘Request Info’ form?After filling in the form, one of our experts will contact you to support you during the activation of Qodeup, should you need it.

6. How much does the service cost?There is an active promotion: you pay no fixed costs instead of 5 euro per month, payment fees of 0,09 euro, 0,99% per-transaction fees instead of 1,29%.

7. Can I deactivate the service at any time?Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

8. Can I get an invoice?Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

l. What does the Digital Menu service include?The service includes an interactive digital menu.

2. How do I enter my restaurant’s menu?We will take care of it the first time. If you want to make changes later on, you can do it yourself.

3. How does translation work?An artificial intelligence (AI), developed by Qodeup, automatically translates your menu into 100 languages with just one click. Quick and easy!

4. What can I change in my menu and how?After logging into your menu, you can change the name and price of dishes, you can add images and videos, you can hide a dish or you can change the order of dishes.

5. How much does the service cost? There is an active promotion: you pay 89,70 euro (VAT excluded) every 3 months with pre-payment, activation included instead of 189 euro. The subscription will automatically renew.

6. Can I deactivate the service at any time?Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

7. Can I receive an invoice?Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

1. What does the Order and Pay service include?Order and Pay includes an interactive digital menu, the ability to order from the table and pay from your smartphone, and take away and delivery services. All these functions can be activated at the customer’s discretion.

2. How do I enter my restaurant’s menu?We will take care of it the first time. If you want to make changes later on, you can do it yourself.

3. Which payment method is available to my customers?Customers can pay with Visa, Mastercard, American Express, Google Pay or Apple Pay.

4. How, where and when do I receive the money?After creating a Qodeup account, linked to your bank account, you will receive your money in record time.

5. How easy is it to set up Qodeup’s Order and Pay service?It couldn’t be simpler than this:– Subscribe to the service– Create your Qodeup account– Receive QR codes at the address you specify– Participate with your staff in a training session– You are on board with Qodeup

6. How much does the service cost?There is an active promotion: you pay 89,70 euro (VAT excluded) every 3 months, payment fees of 0,09 euro, 0,99% per-transaction fees instead of 1,29%.

7. Can I deactivate the service at any time?Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

8. Can I get an invoice?Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

Services

The company

Resources

Need help?

Legal area

1. Is Qodeup an application?
Qodeup is not an app, so no downloading or registration is necessary. After scanning the QR code, the customer lands on a webpage that allows them to browse the menu and pay the bill.

3. How, where and when do I receive the money?
After creating a Qodeup account, linked to your bank account, you will receive your money in record time.

5. What happens if I fill in the ‘Request Info’ form?
After filling in the form, one of our experts will contact you to support you during the activation of Qodeup, should you need it.

6. How much does the service cost?
There is an active promotion: you pay no fixed costs instead of 5 euro per month, payment fees of 0,09 euro, 0,99% per-transaction fees instead of 1,29%.

7. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

8. Can I get an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

l. What does the Digital Menu service include?
The service includes an interactive digital menu.

2. How do I enter my restaurant’s menu?
We will take care of it the first time. If you want to make changes later on, you can do it yourself.

3. How does translation work?
An artificial intelligence (AI), developed by Qodeup, automatically translates your menu into 100 languages with just one click. Quick and easy!

4. What can I change in my menu and how?
After logging into your menu, you can change the name and price of dishes, you can add images and videos, you can hide a dish or you can change the order of dishes.

5. How much does the service cost?
There is an active promotion: you pay 89,70 euro (VAT excluded) every 3 months with pre-payment, activation included instead of 189 euro. The subscription will automatically renew.

6. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

7. Can I receive an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.

1. What does the Order and Pay service include?
Order and Pay includes an interactive digital menu, the ability to order from the table and pay from your smartphone, and take away and delivery services. All these functions can be activated at the customer’s discretion.

2. How do I enter my restaurant’s menu?
We will take care of it the first time. If you want to make changes later on, you can do it yourself.

3. Which payment method is available to my customers?
Customers can pay with Visa, Mastercard, American Express, Google Pay or Apple Pay.

4. How, where and when do I receive the money?
After creating a Qodeup account, linked to your bank account, you will receive your money in record time.

5. How easy is it to set up Qodeup’s Order and Pay service?
It couldn’t be simpler than this:
– Subscribe to the service
– Create your Qodeup account
– Receive QR codes at the address you specify
– Participate with your staff in a training session
– You are on board with Qodeup

6. How much does the service cost?
There is an active promotion: you pay 89,70 euro (VAT excluded) every 3 months, payment fees of 0,09 euro, 0,99% per-transaction fees instead of 1,29%.

7. Can I deactivate the service at any time?
Yes, you can deactivate Qodeup at any time, without any constraints or penalties.

8. Can I get an invoice?
Certainly, when signing the contract we will ask you for your invoicing data to proceed with the electronic sending of the invoice.